Hospitality Foundation Essay Example for Free

Hospitality Foundation Essay Introduction The following report looks closely at someone working in the hospitality industry. The aim is to analyse their job. My research will be carried out by undertaking an interview, asking for a job description and visiting the place of work. I will then come to a conclusion in which I will analyse any shortfalls that may occur. Recommendations will then be made to improve the job performance of the individual. Method An interview with an employee of Ramada-Jarvis Hotel and Resort, Maidstone was carried out. His job title is Breakfast attendant, but he is basically a waiter. His Personnel Manager was emailed to ask for a job description and to establish what his responsibilities are. Information from the hotels website was also used. In order to fully analyse his job fully, the following areas were concentrated on: The working environment, the type of operation, opening hours, shift patterns etc the person being interviewed is contracted to work The duties and responsibilities The technical and professional skills needed to be effective The personal and social skills needed to be effective What motivates the individual Their expected career path (if any) Findings The working environment, the type of operation, opening hours, shift patterns etc the person being interviewed is contracted to work Working environment: Ramada-Jarvis Hotel and Resort in Maidstone is set in 20 acres of parkland in the heart of Kent adjacent to Leeds Castle, the reasonably modern hotel offers easy access to Maidstone and Kent, The Garden of England. Ricks Restaurant the section in which he works can get particularly busy between 8 and 10 in the morning, this provides a noisy and busy working environment. Type of operation: Restaurant sub-section of Hotel and Resort Opening hours: Sunday- Saturday: 7:00am 10:00pm Shift pattern: Shift pattern varies due to the fact that he only works part-time during school, but full-time in school holidays. During school when he works part time his shifts tend to be Saturday and Sunday from 7am 12pm. During school holidays he works 5 days a week from 6am 12pm. He has to look on a shift board in case of any changes. The duties and responsibilities His duties and responsibilities change every shift. Sometimes he will be responsible for the clearing and laying of tables and serving of tea, coffee and toast, but sometimes he will be responsible for the restocking during breakfast and clearing after breakfast of the breakfast buffet. He will also be given one designated job at the end of his shift. This can be setting up for lunch, cleaning glasses, plates and glasses, or cleaning floors and the fridge. The technical and professional skills needed to be effective Technical skills needed are very basic in terms of service at Breakfast due to the style of service being a self-service buffet. The clearing of tables and relaying was probably the only skills you could loosely call technical considering that has to have those skills to do the job, although these are trained in after employees start. Professional skills refer to the way in which standards are achieved and the slick performance of duties, clearly one can only become professional at something if you have been doing it consistantly for a period of time without fault. The personal and social skills needed to be effective Personal and social skills are by far the most important in this type of role. Personally he has to approach the job with the correct positive, friendly attitude in order to be accepted by the team and be able to approach the guests. Socially he has to be a good communicator, listener and team player in order to be able to do the job. What motivates the individual The obvious incentive of money would be the main motivation, although his pay is not that high at à ¯Ã‚ ¿Ã‚ ½3.85 per hour. He also finds that working as a part of a team motivates him, as he gets on well with all his colleagues. Expected career path He is expecting to leave this job and do a degree in Hotel Management in order to become a manager in a hotel. However he will be using his job as invaluable experience. Conclusion The individual has all the necessary skills required to carry out all his duties and responsibilities inherent within the job, his performance is therefore satisfactory. As he is only working part-time to aid his personal finances, his motives to be an effective employee in the organisation are not very strong. This is where some shortfalls may lie. Apart from the risk of being sacked from his job, he has no other reason to perform his job to the best of his ability. He may not use other skills exceeding his job requirements that could make him shine above fellow employees. Some of the skills required need training, such as the laying of tables and using the till. If this is carried out then the employee will feel more comfortable in their position and be able to perform their job more effectively, which will in turn lead to more customer satisfaction. The shift patterns of the individual are likely to have an effect on their performance. For example, if they are working unsociable hours or very long shifts, then their standards are likely to drop without a pay rise. Another shortfall that I found was that the hours that were given to the individual did not always suit him. Recommendations Motives of the employee are a key factor in how well they perform their job. As money is the main motive of this individual, rewards could be given to motivate the employees further. For example, bonuses could be given for a consistantly high standard of work. If there was more discussion between the employee and the management, more appropriate hours could be given to the employee. It is important that the hotel make working for them as enjoyable as possible. As if the employees have job satisfaction they will do a better job. The hotel could offer such rewards as discount breaks to other hotels in the chain in order to encourage the employee to acquire a loyalty to the company.

Conformity and Convenience in Friedrich Durrenmatt’s The Visit Essays

Friedrich Durrenmatt’s epic tragicomedy The Visit is a haunting commentary on the nature of mankind and morality. Bringing to the surface many questions about the difference between justice and revenge, the play is constructed in a way that leaves the reader at once perplexed and conflicted. The difference between right and wrong is often overlooked and even contorted in order to conform with convenience as the citizens of the town become more desperate. The Visit is both a philosophical masterpiece and a harrowing tale of conditional morality. From the very first mention of the millionairess Claire Zachanassian, the reader is barraged with philosophical questions about the difference between right and wrong. Ill shares stories about Claire’s past which immediately foreshadow her perverted sense of morality and justice. For instance, he tells the mayor that: †Clara loved justice. Most decidedly. Once when they took a beggar away she flung stones at the police. . .She stole potatoes once for an old widow (Durrenmatt 15).† The town exalts her for her generosity and self-less behavior. Already, you begin to see the citizens of Guellen overlooking her immorality because it is convenient for them to do so, as she has the ability to help them recover from their state of financial distress. Upon hearing the proposition made by Claire Zachanassian, a million dollars in exchange for the murder of Alfred Ill, the town immediately reacts with disgust. The Mayor argues: †You forget, we are not savages. In the name of all citizens of Guellen, I reject your offer; and I reject it in the name of humanity. We would rather have poverty than blood on our hands (Durrenmatt 39).† The Mayor refuses to accept the offer made by Madame ... ...ty, good living, and luxury: we are moved by this matter of justice, and the problem of how to apply it.† Finally, we see the town conclusively turning their back on Ill, reversing their initial decision for one more suited to settle their problem; though, in order to grapple with what they’ve done, the town convinces themselves that they have done it for reasons of altruism so that their contorted sense of morality is justified. While the town had every intention of remaining humane originally, the escalation of poverty in the town, coupled with people’s willingness to overlook this, resulted in the inevitable murder of Alfred Ill. As the play ends, the viewer is left with a haunting picture of the members of Guellen standing together in a chorus, making one last justification for what they have done, conforming their morals to the mold of their convenience.

Our Society’s Indifference to Violence Essay

Last year, while sitting in my car with a friend at the beach, I witnessed a terrible situation in which almost no one helped the woman in trouble. Although I was scared, it never occurred to me to not offer my assistance. Looking back at the situation now, I can’t help but wonder if I wasn’t there how differently the night may have turned out for an innocent girl. This one night, changed my life and probably saved hers. On this night, we sat in the car talking about the day’s events and enjoyed the calmness of the ocean and the peacefulness of the night. Although it was already dark, many other cars lined the boardwalk and several people were sitting out watching the wave’s crash on the nearby beach. For a late evening, the beach was unusually busy. We sat and talked for few minutes before noticing a commotion off in the distance. At first, it appeared to be a prank, or a fight. Initially I didn’t think it was serious and went back to enjoying the sound of the waves and the company of my friend. Soon, the distraction appeared to take on a more desperate tone, so I focused ahead on what was happening. In the distance I could see a young woman frantically running from vehicle to vehicle. I had no idea what was going on, and although I wanted to ignore it, something told me not to. I strained my eyes to see what she was doing, and to my surprise no one else seemed to notice how frantic she was. As she ran around, shouting and what looked like crying, people walked away, rolled up their windows and ignored her. She was making her way down the line of parked cars in a hurried fashion, but I still had no idea how severe the situation was. In no time, she was standing at the driver’s side window screaming. Her words were difficult to make out and my first thought was that she was drunk or on drugs. I quickly dismissed this idea when I noticed her shirt. It was covered, in what appeared to be blood. She was crying, and talking so fast I couldn’t make out what she was saying. What was clear was that she was asking, in fact, begging for help. We quickly told her to get into the backseat, away from the danger that had caused her this horrible reaction. She was trembling, and bleeding and crying. We did our best to comfort her and quickly called 911 from our cell phone. Luckily the police were nearby and responded very quickly. As we sat, and waited for the police to question us, we couldn’t help but wonder why no one had helped her. She had asked at least ten people for help, and all of them had ignored her. The situation was obviously dire and had we not called the police immediately who’s to say what would have happened to her. We waited for what seemed like an eternity until finally the police explained the situation. It seemed the girl was making her way back to the road from the beach when a man jumped out from behind the bushes and attacked her. She had been stabbed, but managed to get away before he was able to do more harm to her. Unfortunately, the unidentified man was also able to get away. After being attacked, and stabbed, she ran for help. She was obviously hurt and bleeding but no one, except us, helped her. She was quickly whisked away in an ambulance and the police assured us that her wound was minor and she would be okay. We sat for at least another hour as the helicopters, police and search dogs looked for the assailant. We learned later, on the news that the man was never found. It was so disturbing to see someone in obvious need asking for help and everyone turning their back to her. It was as if they couldn’t be bothered, or they thought she was joking. So many people were so quick to dismiss it as â€Å"not serious† just to justify their time of peace that it nearly cost someone their life. I would like to think that if the people who did not help, knew that the girl was injured they would have offered to help, but I am not sure. They were all so quick to make a judgment about the situation and assume that it was serious that this girl, who had just been stabbed, couldn’t convince them that she was hurt. Our culture is becoming one of not only increasing violence, but one of desensitization to that violence. Had we not been there to help, I can’t help but wonder if anyone would have thought to call the police, or an ambulance, or offer even basic comfort to someone in obvious need. The people that did not help that night were completely indifferent to her and were more considered with their own enjoyment that they failed to help a young girl in need. In so doing, their lack of assistance may have provided the attacker the time needed to get away. In this case, indifference led to injustice for not only this one girl, but to everyone else this man may have attacked in months and years to come. We’ll never know just how many people this lack of compassion affected. Our society has become numb to violence and that numbness has not only caused an increase of violent acts it has caused a greater degree of indifference for the victims of horrible crimes like the one I witnessed. The people on the beach that night justified their lack of action by saying they thought she was acting, or drunk. Sadly, it should never have mattered why she was screaming, bleeding and asking for help. Help should have been offered without question and without prejudice. If we don’t change this behavior, as a society, violence and indifference will only continue to grow as it has for the past several decades.

Payday Loans Are All Over These Days - 936 Words

It seems to me that payday loan bids are all over these days. Across the Unites States, there are enormous numbers of people plainly living payroll to payroll. From stores nearby to the Internet, the payday lending business is thriving. But what are payday loans? Are they as atrocious as some people convey? Payday loans can be very costly. They are a relatively small amount of money given at an immense percentage of interest on the arrangement that it will be repaid when the borrower receives their next paycheck. According to Greg McBride, a chief financial analyst at Bankrate.com, he claims in the CNBC news article â€Å"More payday lenders than McDonald’s? Some Recovery†, that payday loans are one unplanned expense away from being in†¦show more content†¦The article â€Å"I Applied For An Online Payday Loan. Here’s What Happened Next† written by npr (national public radio) reporter Pam Flessleer, wrote about her disastrous experience! In the dev elopment of reporting her story earlier in the year she logged into a site called eTaxLoan.com and filled out an application. She asked for $500 and made up an address, name, and social security number to be safe , although entered her real phone number. She stated that the website demanded more precise information- a bank account number and a routing number. She made that up too. In animosity of the fake data, she got feedback in less than 60 seconds. â€Å"Congratulations, Tremont Lending has been selected as your lender and you have been pre-approved for a loan up to $750.† If Pam requested to obtain $750 for a week, she would have to pay $225 in interest. Of course, she did not accept the loan. But her phone rang within just a few minutes. It was the guy from Tremont Lending, calling all the way from South Dakota. She let him know she was a reporter and did not really want the loan, hoping that would be the end of it. Pam Flessler explained further in her article that she began to receive dozens of calls within months. One guy contacted her and told her â€Å"Mary† has been approved for a loan up to $5,000 - 10 times what she originally demanded for. It turns out that ETaxLoan which claimed to be a secure site, had many companies unconnected to the website who were able toShow MoreRelatedOnline Payday Loan Is Not All Of Us Are Good With Money1077 Words   |  5 PagesCall Online Payday Loan Today. Online Payday Loan Not all of us are good with money when it comes to decisions and savings, and in most cases saving it means only to store your money in a bank account until you can spend it on a later date. There is a way for you to get your online payday loan. But why would you force yourself to wait for something you want when there is another way. 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